Reference

Legal Policies That Protect Your Account

We keep our legal framework transparent so you know exactly how we handle your data, process your DANA, OVO or GoPay transactions, and manage your account standing.

Data ProtectionPayment PrivacyAccount TermsCookie DisclosureRegional Eligibility
mpomm Legal Policies That Protect Your Account
DATA AND SECURITY DETAIL

How We Handle Data, Cookies and Account Security

We break down the specifics of our data practices so nothing feels hidden. From the moment you register through to withdrawal verification, here is what happens behind the scenes and what control you retain over your information.

Personal Data Collection

We collect only what is necessary — your email, phone number and the wallet ID for your chosen payment method (DANA, OVO or GoPay). No government ID scans are stored beyond the verification window unless required by applicable regulation.

Cookie Usage

Session cookies maintain your login state and prevent repeated authentication prompts. Analytics cookies help us understand lobby navigation patterns. You can disable non-essential cookies in your browser without losing core account functionality.

Account Security Layers

Every login attempt triggers a device-fingerprint check. If we detect an unrecognised device, we send an OTP to your registered phone before granting access. Suspicious activity flags your account for manual review rather than automatic lockout.

Data Retention Period

Transaction records and chat logs are retained for the period mandated by the data-retention framework applicable to our operations. After that window closes, records are encrypted-archived then purged on a rolling schedule.

Who to Contact for Changes

To update personal details, request data portability or ask for account deletion, use the live chat legal queue or the policy email channel. State your registered email and wallet type so we can verify ownership quickly.

Third-Party Data Sharing

We do not sell or rent your data. Payment processors like DANA, OVO and GoPay receive only the transaction amount and reference ID. Game providers receive a session token — never your personal details or wallet credentials.

POLICY CONTACT PATHS

Reach Us About Legal Matters

If you have a question about your rights, data requests or account terms, we have dedicated channels staffed by people who understand our policies — not just general support agents. Whether you need to request a data export, ask about regional eligibility or dispute an account action, you can reach us through these paths.

Live Chat Legal Queue Open the chat widget from any page and select the legal or policy category. An agent familiar with account terms and data handling will connect with you, able to escalate to our compliance contacts if needed.
Email Policy Requests Send formal data-access requests, deletion requests or account-status inquiries to our policy email channel. We acknowledge receipt and respond with a substantive answer or action confirmation within a reasonable processing window.
Account Settings Self-Service Inside your account dashboard, you can review active sessions, see which DANA, OVO or GoPay wallet is linked, download recent transaction history and update consent preferences — all without contacting support.

Common Questions About Our Legal Policies

We hear these questions regularly from account holders across eligible regions. Each answer reflects our current policy as it applies to DANA, OVO and GoPay payment users accessing the platform where local law permits.

Yes. Contact us through the live chat legal queue or the policy email channel, verify your identity with your registered email and linked wallet type, and we will compile a portable data file covering your account profile, transaction history and consent records.

If you relocate to a jurisdiction where access is not permitted under local law, we suspend account activity and initiate a balance return through your original DANA, OVO or GoPay wallet. We notify you by email before any action takes effect.

Submit a deletion request via live chat or email. Once verified, we close the account, process any remaining balance back to your registered wallet and begin the data-purge cycle. The process is irreversible after confirmation.

No. Game providers receive only a session token and a reference ID. Your DANA, OVO or GoPay wallet credentials, phone number and personal profile remain exclusively within our encrypted systems and are never exposed to third parties.

Session cookies keep you logged in across pages. Analytics cookies track lobby navigation anonymously. You can block non-essential cookies through browser settings without affecting core functions like deposits, withdrawals or live chat access.

Our terms state that access depends on local law and eligible regions. We do not claim a single jurisdiction universally; rather, the applicable legal framework is determined by the region from which you access the platform and its local regulations.

We send an email notification to your registered address whenever material policy changes occur. The updated terms carry a revision date at the top of the document, and continued use after notification constitutes acceptance of the new version.

Absolutely. Inside your account settings, toggle the marketing-consent switch off. This stops promotional emails and push notifications immediately while keeping your account, wallet links and transaction history fully intact and active.

We confirm that the withdrawal wallet matches the deposit wallet on file. If it does not, or if we detect an anomaly, we may request a brief identity check via live chat before releasing funds to your DANA, OVO or GoPay account.

Chat transcripts are retained for the standard data-retention window. You can request a copy of your chat history through the legal queue. We provide it as a downloadable text file linked to your account email for verification purposes.