Reference

Terms Conditions That Govern Your Account

These terms define the relationship between you and mpomm whenever you access the lobby, fund your wallet via DANA, OVO or GoPay, or request a withdrawal.

Account RulesWallet PoliciesEligibility ScopeDispute ProcessData Handling

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POLICY CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you need to raise a concern about how these terms affect your account, we provide direct contact channels staffed by Indonesia-focused support agents. Whether you are in Depok or anywhere else in the country, the same paths apply — reach out and we respond in sequence.

Team online

Live Chat

Open our live chat widget from any page inside the lobby. State that your query relates to terms and conditions so the agent routes you to the policy team without delay. Chat transcripts are saved to your account history for reference.

Email Channel

Send your question or formal request to our support email address listed in the lobby footer. Include your registered username and a short description of the clause in question. We aim to reply within one business day during weekdays.

In-App Message

Tap the support icon inside the mobile lobby, select 'Account & Policy', and type your message. This routes directly to the team handling terms queries. You receive a notification once a response is ready for you to review.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data Under These Terms

Your personal and financial data underpins these terms — we hold it securely, process it transparently, and give you control where possible. Below are the specific practices we follow to keep your information safe and your account yours alone.

Encrypted Storage

All personal details you submit during registration and wallet verification are stored with SSL-level encryption at rest. This covers your name, email, phone number, and linked DANA, OVO or GoPay identifiers so third parties cannot access raw records.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout choices. No advertising cookies are shared with external networks. You can clear cookies from your browser at any time without losing account data.

Account Retention

If your account remains inactive for an extended period, we retain your data in line with applicable regulation. You may request account closure and data deletion through live chat or email at any point, subject to pending withdrawal clearance.

Identity Verification

Before processing your first withdrawal, we verify that your registered name matches the wallet holder name on your DANA, OVO or GoPay account. This one-time check prevents unauthorized access and protects your funds from third-party claims.

Change Requests

Need to update your email, phone number, or linked wallet? Submit a change request through live chat with a photo of your ID document. Changes process once our team confirms the match — usually within the same session if documents are clear.

Breach Protocol

In the unlikely event of a data incident, we notify affected account holders promptly through registered email and in-app alerts. We detail what data was exposed, the steps we have taken, and what action you should take on your end.

How These Terms Apply to You

mpomm Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with us, you confirm that you have read and accepted these terms in full. Your continued use of the lobby — whether you are placing wagers on Live Baccarat Table, exploring Crash Fast Lift, or simply reviewing your transaction history — constitutes

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ongoing acceptance. We may update specific clauses from time to time; when that happens, we publish the revision date at the head of this page and notify you through the registered email or in-app message. Changes take effect once published unless otherwise stated. Access to our
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platform depends on local law and is available where local law permits; you are responsible for ensuring that participation is lawful in your location. We reserve the right to suspend or close any account that we reasonably believe violates these terms or applicable regulations. One account
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per person is permitted; duplicate registrations linked to the same identity or payment instrument may be merged or closed at our discretion. Deposits through DANA, OVO or GoPay are subject to the processing policies of those wallet providers, and any delays originating from their systems fall
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outside our direct control. When you request a withdrawal, we verify your identity against the details stored during registration — mismatches may delay processing until resolved through our support channels. These terms are governed by the jurisdiction applicable to eligible regions, and any dispute will follow
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the resolution procedure outlined in the disputes section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

We get these questions regularly from account holders who want to understand their rights and obligations under our terms. Each answer points you toward a concrete action or clarification.

We publish the new revision date at the head of this page and send a notification to your registered email or in-app inbox. Continued use of the lobby after that date means you accept the updated clauses. If you disagree, you may close your account through support.

No. One account per individual is allowed. If we detect duplicate registrations linked to the same identity document, phone number, or DANA, OVO, GoPay wallet, we may merge or close the extra accounts and void related transactions.

Eligibility depends on local law and is available where local law permits. You confirm upon registration that participation is lawful in your region. We do not verify jurisdiction on your behalf — that responsibility rests with you as the account holder.

Contact our support team via live chat or email, state that you want full data deletion, and provide your username plus registered email for verification. Once any pending withdrawals clear, we remove your personal records from active storage within a reasonable timeframe.

We verify that the name on your mpomm account matches your DANA, OVO or GoPay wallet holder name. If there is a discrepancy, upload a clear photo of your ID through the support chat. Once confirmed, the withdrawal resumes.

You may deposit through DANA, OVO or GoPay using the account number displayed in the cashier section. Third-party wallet transfers — where the sender name differs from your registered name — are not accepted. This protects both parties from unauthorized funding.

We reserve the right to suspend or close accounts that violate these terms, show signs of fraud, or breach applicable regulations. Where possible, we notify you in advance. Any remaining balance after deduction of disputed amounts is returned to your linked wallet.

Open a live chat session and select the 'Disputes' category. Provide the transaction ID, date, amount, and a brief explanation of the issue. Our team reviews the transaction log and responds with a resolution or further questions within a reasonable period.

These terms apply equally to all sections of the lobby — slots, live casino tables like Live Baccarat Table, football and Liga 1 sports markets, crash games such as Crash Fast Lift, and any other category we offer. No separate agreement is needed for individual game types.

After a prolonged period of inactivity, we may classify your account as dormant. Before any action, we attempt to reach you via email. If contact fails, dormant account policies apply as described in our retention clause. You can reactivate by contacting support with valid identification.

Terms Conditions That Govern Your Account

Reach Us About These Terms

Live Chat

Email Channel

In-App Message

How We Protect Your Data Under These Terms

Encrypted Storage

Cookie Usage

Account Retention

Identity Verification

Change Requests

Breach Protocol

Common Questions About Our Terms

01 What happens if mpomm updates these terms?

02 Can I hold more than one account?

03 Who is eligible to open an account?

04 How do I request deletion of my personal data?

05 What if my withdrawal is delayed due to name mismatch?

06 Are there restrictions on how I fund my account?

07 Can mpomm close my account without notice?

08 How do I raise a dispute about a transaction?

09 Do these terms cover sports betting and live casino separately?

10 What happens to my balance if I become inactive?

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